Your cart is empty
Tax included and shipping calculated at checkout
Terms of service
Last updated: 28 April, 2026
1. Introduction
Welcome to Lilou Voigt.
These Terms & Conditions govern your use of our website and any purchase made through it. By accessing our site or placing an order, you agree to be bound by these terms.
We invite you to read them carefully
2. Brand & Intellectual Property
All content presented on this website - including jewellery designs, product concepts, imagery, text, logos, and overall aesthetic - is the exclusive property of Lilou Voigt.
Each creation reflects the identity and craftsmanship of the brand. Any reproduction, distribution, modification, or commercial use without prior written consent is strictly prohibited.
3. Use of Website
By using this website, you agree to:
• Use it only for lawful purposes
• Not misuse, disrupt, or attempt to interfere with its functionality
• Not reproduce or exploit any part of the website without permission
We reserve the right to restrict or terminate access if these terms are violated.
4. Product Representation
We present all pieces with care and accuracy.
• Images, colours, and proportions may appear slightly different depending on screen settings
• Due to the nature of fine materials and craftsmanship, subtle variations may occur
These nuances are part of the individuality of each piece.
5. Pricing & Payment
All prices are listed in the currency indicated on the website.
• Prices may be updated without prior notice
• Applicable taxes are included unless stated otherwise
• Payment must be completed in full at the time of purchase
We reserve the right to refuse or cancel any order where necessary.
6. Orders
Once an order is placed, you will receive a confirmation email.
Lilou Voigt reserves the right to:
• Decline or cancel orders at its discretion
• Adjust availability in case of stock discrepancies
• Request additional verification for security purposes
For details regarding delivery and returns, please refer to our Shipping and Returns pages.
7. Made-to-Order Pieces
Certain pieces are crafted upon request.
• Production timelines are indicated on the product page
• Once confirmed, made-to-order pieces cannot be modified, cancelled, returned, or exchanged
We encourage careful consideration before placing your order.
8. Limitation of Liability
To the fullest extent permitted by law, Lilou Voigt shall not be liable for:
• Indirect or consequential losses
• Variations inherent to handcrafted products
• Misuse, improper handling, or normal wear over time
Our liability is strictly limited to the value of the purchased item.
9. Care & Responsibility
Our pieces are designed to be worn and appreciated over time.
Clients are responsible for:
• Proper care and storage
• Avoiding exposure to chemicals, perfumes, and excessive moisture
Natural wear is part of the life of fine jewellery and not considered a defect.
10. Privacy & Cookies
Lilou Voigt respects your privacy and handles personal data with care.
We comply with the General Data Protection Regulation and the ePrivacy Directive.
For detailed information, please refer to our Privacy Policy and Cookie Policy.
11. External Links
This website may contain links to third-party websites.
Lilou Voigt is not responsible for the content, policies, or practices of these external sites.
12. Governing Law
These Terms & Conditions are governed by the laws of Switzerland.
Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Switzerland.
13. Contact
For any questions or assistance, please contact:
Lilou Voigt