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Privacy policy
Last updated: 28 April, 2026
1. Introduction
At Lilou Voigt, your privacy is treated with the same care and consideration as our jewellery.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website, you agree to the practices described below.
2. Legal Framework
Lilou Voigt processes personal data in accordance with:
• General Data Protection Regulation (GDPR)
• Swiss Federal Act on Data Protection (FADP)
• ePrivacy Directive
3. Information We Collect
We collect personal information necessary to provide a seamless and refined experience.
This may include:
Personal details
• Name
• Email address
• Phone number
• Billing and shipping address
Order information
• Purchase history
• Payment confirmation (payments are processed securely via third-party providers)
Technical data
• IP address
• Browser type and device information
• Website usage data (via cookies and analytics tools)
4. How We Use Your Information
Your information is used to:
• Process and fulfil your orders
• Communicate with you regarding purchases or enquiries
• Provide customer support
• Improve our website and user experience
• Send occasional updates, if you have opted in
We do not sell or rent your personal data.
5. Cookies & Tracking
Our website uses cookies to ensure a smooth and personalised browsing experience.
Cookies may be used to:
• Remember your preferences
• Enable essential website functionality
• Analyse website traffic
• Support marketing and advertising efforts
You can manage or disable cookies at any time through your browser settings.
6. Sharing of Information
We only share your data where necessary and with trusted partners, including:
• Payment providers
• Shipping and logistics partners
• Website and analytics providers
All partners are required to handle your data securely and in compliance with applicable laws.
7. Data Retention
We retain personal data only for as long as necessary to:
• Fulfil orders and provide services
• Comply with legal and tax obligations
• Resolve disputes
8. Your Rights
You have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to certain processing activities
To exercise these rights, please contact us at the email below.
9. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
All payments are processed through secure, encrypted third-party systems.
10. Third-Party Links
Our website may contain links to external websites.
Lilou Voigt is not responsible for the privacy practices or content of these third parties.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date indicated above.
12. Contact
For any questions regarding this Privacy Policy or your personal data:
Lilou Voigt