Shipping policy

At Lilou Voigt, every piece of jewellery is carefully prepared and packaged to ensure it arrives safely and beautifully presented. Below you will find all the details regarding our shipping process.

Processing Time

All orders are processed within 1 - 3 business days after payment confirmation.

For bespoke or personalised jewellery, processing times may vary depending on the design and craftsmanship required. Estimated production times will be communicated individually.

Orders are not processed or shipped on weekends or public holidays.

Shipping Methods & Delivery Times

We offer reliable and secure shipping options worldwide:

  • Standard Shipping (Europe): 3 - 7 business days
  • International Shipping: 5 - 10 business days

Delivery times are estimates and may vary depending on the destination, customs procedures, or unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Selected shipping method

Occasionally, free shipping promotions may be offered and will be clearly indicated on the website.

Customs, Duties & Taxes

For international orders outside the EU:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are determined by the destination country and are not controlled by Lilou Voigt

We recommend checking with your local customs office for more information.

Delivery Issues

Please ensure that all shipping details are correct at checkout. Lilou Voigt is not responsible for delays or losses caused by incorrect or incomplete addresses.

If your package is delayed, lost, or arrives damaged, please contact us at: info@lilouvoigt.com

We will assist you in resolving the issue as quickly as possible.

Lost or Stolen Packages

Lilou Voigt is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. However, we will do our best to support you in contacting the courier and investigating the issue.

Contact Us

For any questions regarding shipping, please contact:

Email: info@lilouvoigt.com
Contact form